Every hand is on the floor
Three customers at the counter, one in the bridal room, and the phone rings out to voicemail.
The couple ready to buy a ring calls while you're with another customer. If no one answers, they call the next jeweller on Google. CJ Concierge answers on the first ring, books them in and alerts you while they're still hot.
Hear it yourself: call Sophie on our demo line, +1 716 422 3407. Play a customer and try to trip her up.
US$499 a month · $399 one-time setup · 1,000 minutes included · live and tested in 48 hours · 30-day guarantee
From Canadian Jeweller Magazine · Serving the trade since 1879Every call answered, day or night
Including Sundays and Boxing Day
From sign-up to live and fully tested
Languages: English, Spanish, French, Mandarin, Hindi and more
Your phone gets busiest exactly when your floor is full. The person calling is often ready to buy, and if no one picks up they call the next store on Google.
Three customers at the counter, one in the bridal room, and the phone rings out to voicemail.
Your heaviest call month is the month you can least spare someone to sit by the phone.
People research rings after work and on weekends, when your doors are locked.
Repair check-ins eat hours of staff time, and every one pulls someone away from a sale.
Day, night and holidays. Every call, only after hours, or only when your line is busy. You choose.
Bridal consults, custom design, appraisals and drop-offs, confirmed by email or text with a reminder the day before.
Looks up the job by number or phone and tells the customer its status, so nobody goes digging for an envelope. Your team updates a job with one click, and we connect your repair system where it allows.
Lab-grown vs. natural, metals, ring sizing, financing and your policies. It never quotes a price you haven't approved.
When someone is ready to buy, you get their name, number and what they want within seconds.
Keeps your existing phone number and works with the calendar you already use. We handle the setup.
Move the sliders to match your store. These are estimates, not promises, but they show how quickly CJ Concierge pays for itself.
+ $399 one-time setup · 1,000 call minutes included every month
30-day guarantee. If CJ Concierge hasn't booked a single appointment or taken a single caller message with a name and number for your store in its first 30 days live, we refund your $399 setup fee. You just keep call forwarding on and some bookable times open.
Founding stores. The first 10 jewellers to sign up get their first month free. After 30 days we'll ask for your honest review, good or bad. The free month doesn't depend on it.
Monthly costs. Typical estimates that vary by city and provider. App prices include the separate CRM and texting tools they need.
We start from a receptionist already trained on jewellery. All we add is your store, so there's no weeks-long build.
Booked when you sign up, and the clock starts here. Thirty minutes on your hours, services, price ranges and how you like to sell.
We load your store into CJ Concierge, connect your calendar and set up your phone forwarding.
We run our 40-call jewellery test, then you call it yourself and try to trip it up. We fix anything the same day.
You approve it and CJ Concierge starts answering. Your monthly plan begins on this day, not before.
Four quick steps, about three minutes. Pick your kick-off time right after, and you can be live in 48 hours.
Prefer to talk first? Book a 30-minute demo call and hear CJ Concierge live.
No. It speaks naturally, at a relaxed pace, in the tone you choose, and it tells callers up front that they've reached the store's AI assistant, as the law increasingly expects. Call our demo line at +1 716 422 3407 and judge for yourself. You'll also test your own before it ever answers a customer. When a call needs a person, it transfers to your team or books a callback.
It only shares prices and ranges you've approved. For anything else it invites the customer in or books a consult, which is usually the better sale anyway.
No. It works with your current number. We set up the call forwarding for you during the build.
That's our target, and we build for it: ready for your approval within 2 business days of your kick-off call. CJ Concierge already knows jewellery: diamonds, metals, repairs, watch service and bridal, so we only add your store's details. You give us 30 minutes for the kick-off call and 15 minutes to test it yourself. The clock pauses only if we're waiting on something from you.
Yes. If CJ Concierge hasn't booked a single appointment or taken a single caller message with a name and number for your store in its first 30 days live, we refund your $399 setup fee in full. Test calls don't count, and you need to keep call forwarding on and at least 10 bookable hours a week open in your calendar. Just email us within 15 days after the 30 days end. There's no long-term contract: the monthly plan runs month to month and you can cancel with 30 days' notice.
The first 10 jewellers to sign up get their first month free, a $499 saving. After 30 days we'll ask for your honest review. You can say whatever you think, the free month doesn't depend on it, and we only publish it with your written OK, alongside a note that you received a free month. Your monthly plan then starts one month after go-live at $499.
Your kick-off call, training on your store, connecting your phone and calendar, writing your scripts, and the test period. It's paid once.
On your go-live day, after you've tested it and approved it. You don't pay monthly while we're building.
English, Spanish, French, Mandarin and Hindi as standard, with Vietnamese, Tagalog, Korean and Arabic on request. It answers in the language the caller uses and switches if they do, so every customer is looked after in their own language. You choose which languages your store offers.
Yes. CJ Concierge works for independent jewelers across the United States and Canada. It runs on your local time zone, uses your local terms and spelling, and answers in English and Spanish, plus Mandarin, Hindi, Vietnamese, Tagalog, Korean, Arabic or French if your customers need them.
We've served Canada's jewellery trade since 1879. We built CJ Concierge, now offered to jewellers across North America, around the calls our retailers told us they lose most: bridal enquiries, repair check-ins and after-hours shoppers.
1,000 minutes covers about 400 calls. Stores that pick "Busy and after hours" usually stay well under that. A busy store answering every call can go over. If you do, extra minutes are $0.20 each and show on your monthly call report. We'll tell you before you get close, and help you decide whether to answer more calls yourselves at busy times.
No. The phone line, booking calendar, customer records and text messaging all run on our platform and are included in your plan. Already use GoHighLevel? We can connect CJ Concierge to your existing account instead.
All prices are in US dollars, because the voice and phone services we use are billed in US dollars. US stores pay in their own currency; Canadian stores see the charge in Canadian dollars at their bank's exchange rate.
Each location is US$499 a month with its own 1,000 minutes. Choose 5+ locations on the sign-up form and we'll send a group quote.
The next
call
could be a ring.
Make sure someone answers it. Live and tested in 48 hours for $399, then $499 a month. Not sure yet? Call Sophie on +1 716 422 3407.